Privacy Policy

We collect personal information that you voluntarily provide when you register, express interest in our products or services, participate in activities, or contact us. This includes: names, phone numbers, email addresses, mailing addresses, passwords, job titles, debit/credit card numbers, billing addresses, usernames, contact preferences, and authentication data.

We may process financial data (sensitive information) when necessary. Payment data is handled by Stripe (opens in new tab).

We also collect limited data from public databases, marketing partners, and other outside sources for marketing and record-keeping purposes.

If you use the AI Advisor feature, we collect the questions you ask and the assistant's responses, including the store operations data (e.g. labor and sales figures) needed to answer them.

We process information to:

• Provide and improve our Services
• Manage your account
• Respond to inquiries
• Send administrative and marketing communications
• Request feedback
• Ensure security and fraud prevention
• Comply with legal obligations
• Identify usage trends

We share data with third-party vendors that require access to perform services, including:

• Supabase – cloud computing, infrastructure, and user authentication
• Stripe – invoicing and billing
• Vercel – website hosting
• Sentry – website performance monitoring
• SMTP2GO – transactional email delivery
• Anthropic – if you use the AI Advisor feature, your questions and the store data needed to answer them (e.g. labor and sales figures) are sent to Anthropic's Claude models to generate a response

We may also share information during business transfers, such as a merger or acquisition.

We may use cookies and similar technologies (such as web beacons and pixels) for site security, maintenance, and analytics. Third parties may use these for tailored advertising.

We keep information for as long as necessary to fulfill the purposes outlined in this notice, typically for the period the user maintains an account with us, unless a longer retention period is required or permitted by law.

We use organizational and technical security measures designed to protect your personal information. However, no electronic transmission or storage technology is 100% secure, and we cannot guarantee absolute security.

We do not knowingly collect data from or market to children under 18 years of age.

You may withdraw your consent to our processing where applicable, and review, change, or terminate your account at any time through your account settings.

We do not currently respond to Do-Not-Track (DNT) browser signals.

Residents of certain U.S. states (such as California, Colorado, and Texas) have rights to access, correct, delete, or receive a copy of their personal data, and to opt out of targeted advertising or profiling. We do not sell personal information. You may appeal our decisions or designate an authorized agent to make a request on your behalf. California residents also have specific "Shine The Light" rights regarding disclosures to third parties for direct marketing purposes.

Residents of Australia, New Zealand, and South Africa have specific rights to request access to and correction of their data, and to file complaints with their respective national data protection regulators.

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by a revised "Last updated" date at the top of this notice.

If you have questions or comments about this notice, you may email us at support@jadeops.io or contact us by post at JadeOps LLC, United States.

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To submit a request, please use our data subject access request form (opens in new tab).